Built to protect your store and your customers.
Storely connects with the access it needs and nothing more, verifies customers before sharing details, and keeps a record of every sensitive action.
Only the access
it actually needs.
You approve every connection on the provider's own screen. Here is exactly what each one asks for.
- Secure sign-in to your accounts
You connect Shopify, Instagram and WhatsApp through their official approval screens. We never ask for your passwords.
- Only the access we need
We request the minimum permissions to read orders and answer messages. You can disconnect at any time.
- Encrypted connections
Access to your connected accounts is stored encrypted and is never visible in your browser.
Order details
only for the right person.
Before sharing anything about an order, the AI confirms the customer with a one-time code. Try a right, wrong or late code.
- Verified customers only
Order details are shared only after the customer confirms a one-time code sent to their email.
- Minimal customer data
Order and customer details are read live from Shopify when needed, not copied and stored.
- Your data stays yours
Every store's data is kept separate. No other merchant can ever see your customers or orders.
Choose what the customer replies:
Every sensitive action
leaves a record.
Approvals, team changes and connection changes are logged, and incoming updates are checked before anything acts on them.
- Every sensitive action is logged
Refunds, approvals, role changes and connection changes are recorded in an audit log.
- Retention you control
Choose how long conversations are kept, and delete your data whenever you want.
- Genuine messages only
Every update from Shopify and Meta is checked to make sure it really came from them.
Security activity · sample
- Refund approvedDaniel approved $129.00 for order #4790
Keep conversation messages for
Messages older than 90 days are deleted automatically. Orders and customer details are read live from Shopify and aren't stored by us.
When it can't help,
it stops trying.
If a customer says an answer didn't help twice, the AI stops and brings in your team with the full conversation. Try it as the customer.
Reply as the customer:
Connect your store. Let AI handle repetitive customer support.
Set up in minutes, test it safely, and turn it on when you're ready.