Everything your support team needs, with an AI that does the routine work.
One inbox for Instagram and WhatsApp, an AI agent that checks your Shopify store before answering, and clear controls over what it may do on its own.
From the first message
to an answer in the same chat.
Every step the AI takes is visible: what it understood, how it confirmed the customer, what it found in Shopify and the reply it chose.
One inbox for every conversation
and a person whenever it's needed.
Instagram and WhatsApp in one place. See at a glance what the AI solved, what it's working on and what needs a person.
- Clear statuses: AI responding, solved, needs human
- Customer, order and tracking next to every chat
- Reply from the inbox; the customer gets it on their channel
- SSarah CohenAmazing, thank you!Solved by AI
- DDavid KatzCan I talk to a real person, please?AI responding
- OOri LevyIs the grey hoodie in L?Waiting for customer
- TTamar FriedmanOrdering now 🙌Solved by AI
The AI stays paused in this chat until your team hands it back.
An AI agent you control
Choose how much it may do. Start with drafts only, move to Safe Autopilot when you trust it.
- Draft Only, Safe Autopilot or Advanced Autonomy
- Pick which topics it answers on its own
- Refunds and cancellations always need a person
Routine questions are answered automatically. Anything sensitive goes to your team.
The same three messages in this mode
Verification and approvals apply in every mode.
Customer verification built in
Before sharing order details, the AI confirms the customer with a one-time code sent to the email on the order.
- Customer sends order number and email
- A 6-digit code is emailed to them
- They reply with the code: verified
Choose what the customer replies:
Know exactly what it's worth
Automation rate, response times, why conversations were escalated, and the hours you saved, all in one view.
Sample month · fashion store
0.0%solved by the AI
1,888 conversations answered with no one from your team involved.
Shadow Mode
See what the AI would do before it does it.
Run the AI silently on your real conversations for a week. Review its answers, then switch on autopilot when you're confident.
Example results from a fashion store
- Conversations analyzed
- 1,042
- AI could resolve
- 713
- Potential automation
- 68.4%
- Estimated hours saved
- 47h
Return on investment
What would it save you?
Move the slider to match your store. Estimates use conservative assumptions you can adjust later.
- Hours saved per month
- 135
- Support cost saved per month
- $2,970
Fits the Pro plan
Assumes 3.75 minutes saved per automated conversation and $22 per hour of support time.
Connect your store. Let AI handle repetitive customer support.
Set up in minutes, test it safely, and turn it on when you're ready.