Storely
  • Product
  • How it works
  • Integrations
  • Pricing
  • Security
Log inStart free
Pricing

Simple pricing based on conversations.

Every plan includes every feature. Pick the volume that fits your store.

Find your plan
PlansWhat countsSavingsQuestions
1,200

Growth fits, at $99 a month.

  • Starter

    For stores getting started with automated support.

    $49/month

    500 conversations per month

    Not enough for this volume

    About $0.10 per conversation at full use

    Start free
  • Growth

    For growing stores with a steady flow of messages.

    $99/month

    1,500 conversations per month

    80% of the plan used

    About $0.07 per conversation at full use

    Start freeFits 1,200 a month
  • Scale

    Recommended

    For busy stores with a support team.

    $199/month

    3,000 conversations per month

    40% of the plan used

    About $0.07 per conversation at full use

    Start free
  • Pro

    For high-volume brands across channels.

    $399/month

    7,500 conversations per month

    16% of the plan used

    About $0.05 per conversation at full use

    Start free

Every plan includes

  • Shopify integration
  • Instagram
  • WhatsApp
  • AI support
  • Human handoff
  • Knowledge base
  • Analytics
  • Team inbox

No confusing AI credits.

No surprise per-resolution fees.

A conversation is one customer thread, however many messages it takes.

WHAT COUNTS

One conversation,
however many messages.

You pay for customer threads, not messages or AI credits. Try it: add messages, reopen the thread, or start a new question.

1
conversation countedtoward 500 on Starter

Sarah asked about her order and the AI answered: one conversation.

  1. Conversation 12 messages
    Hi! Where is my order #4821?
    It shipped with DHL and arrives tomorrow.

Return on investment

What would it save you?

Move the slider to match your store. Estimates use conservative assumptions you can adjust later.

120
60%
Hours saved per month
135
Support cost saved per month
$2,970

Fits the Pro plan

Assumes 3.75 minutes saved per automated conversation and $22 per hour of support time.

FAQ

Questions merchants
ask us.

  • No. They keep messaging you on Instagram or WhatsApp exactly as they do today. Replies come from your existing accounts.

  • It stops and hands the conversation to your team, with a short summary of what the customer wants and why it was escalated.

  • Not on its own. By default, refunds, cancellations, address changes and exchanges always wait for approval from a person on your team.

  • One customer thread, however many messages it takes. There are no AI credits and no per-resolution fees.

  • English today. Hebrew and Russian are next on the roadmap, including right-to-left layouts for Hebrew.

  • Most stores are live in under 20 minutes: connect Shopify, connect your channels, review your policies and test.

  • Yes. Test Mode lets you ask anything without sending a message, and Shadow Mode drafts replies to real conversations without sending them.

Connect your store. Let AI handle repetitive customer support.

Set up in minutes, test it safely, and turn it on when you're ready.

Start freeSee pricing
Storely

The AI customer support employee for e-commerce brands.

Product

  • Product
  • How it works
  • Integrations
  • Pricing

Company

  • Security
  • Resources
  • Contact

Legal

  • Privacy
  • Terms

© 2026 Storely. All rights reserved.

Made in Tel Aviv